Why some of your products were removed from our platforms?

Ellen Deng

As part of Lazada's ongoing efforts to offer a better customer experience, we enforce the following polices:

1) No sales price under 1 USD (in local currency equivalent)

Items with such low values have high probability of being pricing errors which will not be fulfilled by the Seller. We will turn off SKUs with sales prices lower than this threshold on a daily basis to prevent order cancellation due to wrong pricing. Please log on to Seller Center to adjust sales prices regularly to avoid your SKUs are put offline.

2) No discount over 80%

Inflated retail price and very high discounts might mislead the customers and the true value of the products can be perceived as false by the customer. Lazada will deactivate all SKUs with more than 80% discount from Lazada websites on a weekly basis. Extreme discounts can be perceived as unrealistic and will lead to a lower conversion rate, higher return rate and will cause poor customer experience.

No improper or unauthorized use of Intellectual Property Rights

Lazada has a Zero Tolerance Policy on Intellectual Property Infringement. Any actual or alleged infringement will result in immediate deactivation of infringing products and the suspension or termination of your selling privileges. Intellectual Property Rights Infringement includes:

A) Counterfeits and Replicas

The sale of counterfeit products on the Lazada platforms, including any products that have been illegally replicated, reproduced, or manufactured, is strictly prohibited. If you are suspected of selling counterfeit goods we will immediately deactivate all such suspected products and suspend or terminate your selling privileges. In addition, if we determine that your account has been used to engage in fraud or other illegal activity, remittances and payments may be withheld or forfeited.

If you believe your item is genuine, we require you to submit a sales invoice and proof of authenticity from the brand owner for each item which was removed via this form. All documents submitted will be reviewed by our Legal department. Once reviewed, we may at our sole discretion decide to reinstall your item on our website or to keep it inactive. A confirmation email will be sent to you to inform you of the decision.

B) Unauthorized usage of product images

The usage of images copied and used without permission from the rights owner or creator will result in immediate removal of all affected product listings and the suspension or termination of your selling privileges.

5) No prohibited items and categories

Any item violating the law of the country of import will be removed immediately from our platforms. Once such items are identified by Lazada, we may immediately deactivate all suspected products and suspend or terminate your selling privileges

For more information, please refer to Lazada University: Agreement & Policy

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