Where can I find the penalty fees?

Ellen Deng

  • Cancellation Penalties: Should you be charged a cancellation penalty, it will appear in your Seller Center > Reports > Account Statements > Current Statement in “Other fees > Cancellation fees” with order number and item details.
  • Return Penalties: Should you be charged a return penalty or a prohibited category penalty, it will appear in your Seller Center > Reports > Account Statements > Current Statement in “Other fees” with order number and item details. Return penalties will only be visible, once Lazada starts to actually impose this penalty from Aug 8 2016 onwards.
  • Prohibited Item Penalties: Should you be charged a return penalty or a prohibited category penalty, it will appear in your Seller Center > Reports > Account Statements > Current Statement in “Other fees” with SKU and details about the prohibited category. Prohibited item penalties will only will be visible, once Lazada starts to actually impose this penalty from Aug 8, 2016 onwards.
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