CB Assortment Limitation

Dispute Management

CB Assortment Limitation

Suggested Route: Listing your products

To provide quality assortments onsite and to encourage you to make more sales, we are limiting the number of assortment you can upload by Net Order Created (orders that have been delivered with no return or cancellation).

Criteria of Net Orders for Last 90 calendar days

Max Number of Products  

Net Order Created L90D < 90


Net Order Created L90D >=90



We will calculate the number of Net Orders for the past 90 days to determine how many products you can list onsite. The limitation is on product level, so you are encouraged to create variation under the same product. You can create new product as long as the number of total product is within the limit. Otherwise, you will not be able to create new product.

From 2019 Aug 5th  onwards, the maximum number of active productsfor your store in Thailand will beadjusted to 5,000.

If you are a top performing sellers, the maximum number ofactive products for the Thailand store will be adjusted to 20,000 if the netorder in the last 90 days exceed or equal to 90.

How to generate more sales and remove this restriction:

The following behaviours will improve the findability and conversion of your assortment. As a result, you will generate more sales and remove this limitation faster!

  1. Optimise your assortment
  • Deactivate low performing products and replace them with products that will perform better. You can view various performance indicators of your active assortment in Business Advisor. Learn more about Business advisor HERE.
  1. Use Variations
    1. This limitation is on Product- Products with multiple variations (e.g. Colors and sizes) will be counted as 1 product against your 500-product limit. Learn how to create variations properly HERE (link to varation below).
  2. Fill optional attributes to improve findabilty. Learn more HERE (To find optional attribute FAQ piece if any).
  3. Enrich your product description with images and valuable product information to increase conversion. Learn more HERE (To find product description FAQ piece if any). Also see product image guidelines Here(To find  product image FAQ piece if any).


How long does it take to release the limitation:

If you have made more than 90 Net Order Created today for the past 90 calendar day, the limitation will be released the same day at midnight.


What happened when my shop already has 5,000/20,000 products:

If you already have more than 5,000/20,000 products in your shop and there are less than 90 Net Order Created in the last 90 days, you won’t be allowed to create more products until a total of 90 Net orders have been placed. At the same time, periodically clean up will be executed on the SKUs that have no view. View details here (Link to laggin sku rule).

You can also monitor your product performances via business advisor and replace the less performing ones with high potential, good content quality products. 





EN Version:






Link to lagging SKU : https://lazadahkpsc.zendesk.com/hc/en-us/articles/360000939243-Non-performing-Product-

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